The second-hand marketplace Shoppers Share Frustration Over Size Changes
Members of the platform have expressed outrage due to a modification that led to listings displaying inaccurate size information.
The popular resale platform has altered its sizing categories for women's and children's clothes failing to inform all users about the change.
Online Platforms Response
Countless users and merchants have taken to social media claiming that product pages now present an altered size classification compared to what was initially listed as a result of the reclassification.
The company said the new system was more in line with other platforms.
The platform has recommended to review their products and manually change the size where appropriate, causing user dissatisfaction.
Sizing System Modifications
Previously, the sizes had both one number and one letter, like S/8 or M/10.
The updated approach includes a letter with a size spectrum like S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement used to be a 12 but currently displays as UK 16-18.
Shopper Experiences
One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, based in Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Necessary Adjustments
Another shopper, located in England, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"Personally, this is quite irritating, because of my ongoing medical condition and selling on Vinted has been paramount for me since losing part of my income," she stated.
Service Background
The app has more than 100 million members, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance that an unexpected update within the service has received backlash: previously, the platform withdrew an update regarding delivery choices after backlash from users.